D&L Art Glass Supply
1440 W. 52nd Ave.
Denver, CO 80221
Toll Free: (800) 525-0940
Phone: (303) 449-8737
Email: lori@aspenroot.net
dev.dlartglass.com
D&L Art Glass Supply D&L Art Glass Supply
Celebrating Over 40 Years (800) 525-0940
Quality Service from People Who Care
Celebrating Over 40 Years (800) 525-0940
Art and Stained Glass, Fusing, Mosaics, Jewelry,
Molds, Supplies, Tools, Torchwork & More!

FAQ

Ordering from D&L

How to Join

Wholesale customers must first apply for an account. A complete wholesale application to D&L Art Glass Supply includes a questionnaire plus documentation. Wholesale questionnaire is HERE. Click HERE for the checklist of documents. You will be notified when your application has been accepted.

Retail customers click HERE to create a login now..

Are you open to the public?

Yes! D&L Art Glass Supply is open to the public! You are welcome to purchase on a walk-in basis at our warehouse or click HERE to create a login for online shopping.. Come visit us to appreciate the depth and scope of our inventory for yourself. Click HERE for hours of operation and directions to the warehouse in Denver, Colorado.

Request a Login

You must have a login to access online pricing from D&L and to add items to a shopping cart. Click HERE to login if you have one. If you do not have a login, retail customers may click HERE to create a login.

Wholesale customers of D&L who have not yet set up a login may request one by clicking HERE. If you are not yet a customer and would like a wholesale account, click HERE to start the application process.

I forgot my Login

If you have previously created a login but don't remember it, click HERE to request your login information.

Where's Pricing?

You must have a login to access online pricing from D&L and to add items to a shopping cart. Click HERE to login if you have one. If you do not have a login, retail customers may click HERE to create a login.

Wholesale customers of D&L who have not yet set up a login may request one by clicking HERE. If you are not yet a customer and would like a wholesale account, click HERE to start the application process.

Products

Where are New Products?

Click on New Items under New, News & Sale at the top of any page to see what's new. You also have options for New Tools or New Glass only under the same New, News & Sale at the top of any page. Also from any Landing Page (by Category, by Area of Interest, by Coefficient, etc) a link near the top of the page will lead you to the New items and Sale items from that grouping.

Additional Product Information

When you click on any item text or image from a catalog or results page of the website, you will go to an Additional Information page for that item.

Additional Information - Additional Information about the product is shown and may include dimensions, information on product use, directions links to PDFs or movies or web sites with additional instructions, etc.

You May Also Like - Items related to and / or useful with the item you are viewing are shown on the Additional Information page. Click on any of these related items to go to the Additional Information page about them. If you are logged in, you may add a related item in whatever quantity you’d like, right from the Additional Information page of the original item.

Also, when you are logged in, the page includes full pricing information, the opportunity to order the item, and a link to add the item to your Wish List. In addition it may contain some or all of the following:

Quantity Breaks and Prices - Items with discounts based on quantities purchase will show a table to help you make the best choice for quantity and price.

Mixable Information and Price and a link to view items it mixes with - Mixable products will display a Mix line, letting you know the number of items needed to be mixed for the best price which is shown. Also there is a link to Display Mixable Products. This link will open a new window listing all the items which can be mixed. Clicking on any item in the mixable list will take you to that item in the new window. Locate your original page in the original window. You may order from either window and all items will be included in the same shopping cart.

How do I know if an item is In Stock?

Once logged in, navigate to the details page of any product to determine the stock status. Look for the In Stock note to know if an item is likely to be available now.


Note that some items, glass sheets for example, may only be produced occasionally, so unlike other industries (and websites) it makes sense for D&L to continue to allow customers to view and even order products not currently in stock!

Are the Color Images Accurate?

Important information on color accuracy: The photos of all art glass provided on this website are designed to assist you in choosing colors, and are not represented to be perfect replicas of the actual colors. Where possible D&L utilized images from the glass manufacturer to provide the most consistent images possible. Video representations are no substitute for sample boxes which D&L stocks and recommends. Monitor color representation and quality varies widely. For best results, you should be viewing these web pages in as close to True Color as possible. Consult your monitor manual for more information.

How Do I Find a Product?

With thousands of products, the D&L website offers many ways to locate the products you need.

A. Full Catalog Flyout Menu


Access every product in our inventory via a Category / Sub-category hierarchy. For example, Solder Irons are grouped under the heading Irons, Solder & Chemicals.

You may view the full catalog as a site map, when you go to Shop By and select Complete Catalog


B. Shop by Area of Interest


Are you only interested in torchwork products? Or are you just looking for stained glass products? Start with a more manageable subset of our many products when you begin your search using Area of Interest.

Select your interest area to go to a secondary landing page with all the relevant items presented with category and subcategory. Note that the landing page sorts by which category is offering the most product results.



At any time you can revert to the full inventory of products by using the Search box or by making a selection from the primary navigation options (Full Catalog, Shop By, New, News & Sale, etc.)

C. Shop by Coefficient


Especially useful when you are shopping glass for your next hot or warm project. Begin by specifying the COE and you will be taken to a secondary landing page with all the relevant items presented with category and subcategory. Note that the landing page sorts by which category is offering the most product results.


If you would prefer to skip the landing page and go straight from COE to products with Narrow by Options, select Full Catalog / Glass by Coefficient / 96 COE, for example


and you will have the opportunity to refine the products by color, size, and many glass attributes.



D. Search Boxes
A Keyword Search is available at the top of each page in the blue box. The Keyword search looks for a match in item description, manufacturer and category/subcategory.


Additionally, an Item# search is available at the top of each page in the white box. Item# search seeks a match or partial match in item code only.

E. Advanced Search
Advanced Search is available via a text link at the bottom of each page.
Advanced Search



is available via a text link at the bottom of each page. Advanced Search includes the keyword search, and also allows the user to specify many options from the pull downs.



Advanced Search also includes an option to search only for item number to reduce the number of results.

Why Use the Color Swatch?

The best way to find all products of a particular color is to refine by the color swatch in the Narrow By area. For example, when you refine for the color blue by selecting the blue color chip, you get all the blues - powder, sky, turquoise, etc.

Sort By options

You may choose to sort results by Date Added (to D&L's inventory), by Item Number (alphanumeric) or by Description (alphanumeric). The default sort for most pages is by Bestsellers, showing you our most popular items first. If you are arriving at a page of products from a Search or Advanced Search, the sort will be by Relevance showing those items which best match your search criteria first.

Search For a Single Item

When looking for a specific product, the quickest place to start is often the blue By Keyword search box on the top right of each page. This simple search looks for the text string in item descriptions, sub-categories and manufacturers.

If you know the item number, or part of the item item of the specific product, the quickest search would be the white boxed Item # search on the top right of each page. This handy search tool trolls only the item code to find a match or matches to the serach string.

Also remember once you have located a specific item, you can broaden the search and find similar items by clicking on an element of the breadcrumbs near the top of the web page, when available. You may also try an Advanced Search

Advanced Search

The Advanced Search is both a great option for locating a specific product quickly or for a broad base of products to refine through. Click on the Advanced Search link at the bottom of any page and you will arrive at a special search page.

The Advanced Search allows you to use one or more of the following options to locate an item:

Product Type: Glass or Tools
Manufacturer: pull down list of many manufacturers we represent
Category: The major division of product groups
Color: includes all colors in an item, for example multi-colored glass sheets
Glass Style: Dichroic, Iridized, Large Sheet, Thick, Thin, Transparent, Wispy and more.
Glass Texture: Antique, Crackle, Glue Chip, Granite, Hammered, Ripple, Seedy and more.
Coefficient: 33 coe, 90 coe, 96 coe, 104 coe or any coefficient
Special: New, Sale or Closeout & Deals
Unit of Sale: Glass sheet size or weight, packs, cases, and most often Each
Added since Date: MM/DD/YYYY
Keywords:

There is an option for Item Number Search Only. Check the box if you only want results from a review of the item numbers.

If you want to pinpoint a single item, you may want to use several search criteria, for example, you remember seeing a Uroboros fusible sheet of thin glass in blue. Try:

     Manufacturer: Uroboros Glass
     Color: Blue
     Glass Style: Thin
     Coefficient: 96 coe

You can also use Advanced Search to gather a larger group of items using fewer options, for example:

     Color: Green
     Coefficient: 90 coe

Press Search and you now have pages of results which could be further refined using the Shop By to select for Dichroic, for example.

Of course the more you try searching, the better you will get at it.

Search by Browsing

Think of browsing as starting with a large group of items and then refining down to fewer items. For browsing, the Full Catalog flyout menu on the left side of each page is a great place to start. Major headings (we call categories) such as Glass, Lampworking Equipment or Jewelry are click-able (use the top link from the flyout menu for example, All Glass) and will take you to a landing page with each subcategory graphically represented for a first step in refinement. If you already know what subcategory you want, you may select that directly from the Full Catalog flyout menu. In either case you will find a green box labeled Narrow By with many options for changing the items (and reducing the number of items) to page through.

Narrow By often starts with Related Subcategories. These are other subgroupings of items under the same Category as the group of items you are viewing. Be aware, if you choose a Related Subcateory you will get a whole new set of products!

The options for narrowing item results vary, but nearly always contain:
Special: New, Sale or Closeout/Deal
Product Type: Glass or Tools
Manufacturer: we stock items from hundreds of manufacturers
Unit of Sale: Glass sheet size or weight, packs, cases, and most often Each
Area of Interest: options include product groupings for Architectural, Beadmaking, Borosilicate, Etching, Gift, Jewelry, Kiln-forming, Lamps, Lampwork/Torchwork, Mosaics, Paint & Enamel, Sculpture, Stained Glass, Tools for all Interests
Color: Color includes all colors in an item, for example, blue and red streaky on clear Fremont glass would show up in the colors red, blue and clear.
Filter by Keyword: This searches within the current group of items only. To search all items use the blue search box on the top left corner of each page.

Additional refinement options will vary depending on your search. Some very useful refinements include:
Glass Product: Sheet glass, frit, rod, bevel and more, Glass Product is a great way to focus in on the items you are seeking.
Glass Style: Dichroic, Iridized, Large Sheet, Thick, Thin, Transparent, Wispy and more.
Glass Texture: Antique, Crackle, Glue Chip, Granite, Hammered, Ripple, Seedy and more.
Glass Pattern: Aurora Borealis, Cool Lava, Corkscrew, Doodle Bugs, Pinwheels, Voltage and more.
Mold Size: based on the longest dimension of a mold to help you shop only molds that will fit your kiln size.
Bevel Dimension Large: Useful when shopping for a design to fit a specific space.
Coefficient: 33 coe, 90 coe, 96 coe, 104 coe or any coefficient

In every case you may select more than one option under the Narrow By refinement, for example, both red and orange, etc. To deselect (or unfilter) just click on the refinement a second time. You may also open or close each grouping by clicking on the red triangle or blue text of the Narrow By option.

Where Am I? Tell Me About Breadcrumbs

D&L stocks a whole lot of products, which is great, but can get tricky when you have gone through many navigation choices to reach an item. So, we utilize breadcrumbs in a horizontal bar near the top of a web page (just above the header) to provide links back to previous pages that have been navigated. Our breadcrumbs may be location or attribute but should provide a trail for you to follow back to an entry point.

What is Fusible and Non-Fusible Glass

Here at D&L we identify glass as fusible or non-fusible based on information from the manufacturer. At the simpliest level glass is called Fusible if it is formulated to be used in a kiln (fused) for warmglass applications. Non-fusible glass is not produced to be used warm. Non-fusible glass is always appropriate for coldworking applications such as stained glass and mosaics. But note that Fusible glass may also be used for cold-work.

More Information on Glass Purchasing

Here at D&L we stock more than 5,000 different sheets of glass from over 25 manufacturers. Glass is in our name and is a large portion of our business. Glass is beautiful, unique and a bit challenging to ship. Fortunately, D&L has more than 40 years of experience shipping all kinds of glass all over the world. We have compiled the information on this Glass Purchasing Page to help you with your glass purchases. It includes detailed instructions on box options for shipping smaller amounts of glass.

Factory Cases of Sheet Glass

Factory cases of sheet glass are available by special order from D&L. Contact us for information and a quote. Note that sheet quantity for a closed case varies by manufacturer, so be sure to inquire how many sheets per case when ordering.

Orders & Pricing

Placing an Order

You must have a current account and login to place an order online. If you do not have an account, click HERE for information on applying. If you do not have a login, current customers may request one by clicking HERE.

Once you have logged in, each item has a shopping cart button and a quantity box. To add any item, simply adjust the quantity as needed and click the cart button. Items must be added one at a time (except on the Swift Order). As you add items, you will remain on the same page, but you will receive a message that the item has been added.

Review your order at any time by clicking the Shopping Cart icon at the top of every page. And you may move any item from the cart to you Wish List (or from Wish List to cart) as well.

Saving an Order

Go ahead just login and start ordering now from D&L! You may compile your order over whatever period of time you choose. Add items to your order normally, but instead of clicking Proceed to Checkout, select the Save and Logout button (bottom of the cart page). The next time you login, your order will still be there, waiting for you. Save and Logout as often as you like and when you're ready to place the order, click on Proceed to Checkout. We'll do the rest!

Using the Wish List

See a product you want, but just not yet? Add it to your Wish List where you can retrieve it at any time. Use the Add to Wish List link on the Additional Information page of any item. (Just click on the item image or name from any multi-item page to go to the Additional Information for that item). You may also easily move items to and from your wish list and cart at any time.

To view the items in your Wish List, use the link from the My Account pulldown menu located near the shopping cart on each and every page. From the Wish List you can see the current pricing for the item. The display for Wish List items can also be sorted.

Swift Order

Want to order (or re-order) more efficiently? Swift Order is intended for customers who are familiar with D&L's item numbers. You may enter up to fifteen items at a time. Simply enter the D&L item number and quantity. The items will be added directly to your order. You may continue adding fifteen more items, etc. View or change swift order items at any time by clicking View Order.

How do I order a product that I can't find on the website?

The D&L website is the most current listing of products available from D&L. Other items may be available as special orders. Just ask. Email us about any specific item you require.

Pricing for Orders

Just login to see prices. (Click HERE to login). If you do not have a login, current customers may request one by clicking HERE. Current D&L customers will see pricing information for every product as you view the page!

Online pricing is the most current pricing available, but it also subject to change without notice.

The D&L shopping cart's easy-to-read icons makes it obvious when better pricing is possible. From the cart or catalog page, a green dot with a Q indicates the item has quantity breaks for a better price. Items with discounts based on quantities purchase will show a table to help you make the best choice for quantity and price. Click on the Q to see the quantity breaks for any item with the icon.

A purple M pentagon icon indicates you can mix the item with similar items for a discount at a specified quantity. Click on the M to go to the Additional Information page and you will see the Mix price. You will also see a link to Display Mixable Products. Display Mixable Products opens a new tab with a complete list of items that can be mixed to reach the quantity for the discount. Clicking on any item in the mixable list will take you to that item in the new window. You may order from either window and all items will be included in the same shopping cart. Note: when you reach the Mix number all the mixable items in your cart will automatically update to the better price!

When you see a yellow down arrow in your cart, you know you have the best possible price on that item!

What Does Shipping Cost?

As you place items into your cart, you will be shown an ESTIMATED order total for products only. The cart total excludes tax and shipping charges. It also excludes boxing, crating & pallet charges for Glass. Your final invoice included with the shipment will reflect the exact price of each item in your order.

Exact pricing information can be provided prior to shipping at your request. Note that if you request pricing information and we are unable to contact you it will delay the shipment of your order.

What About Tax?

Changes to taxable sales on the internet may affect your purchases from D&L. Broadly speaking, sales tax is based on state-specific tax codes, along with city, county and local tax laws. D&L will charge tax as required by law.

The best way to ensure you are not charged sales tax is to submit your Tax Exemption Certificate and other information to D&L via CertExpress. Click here to access D&L's convenient certificate capture service.

Note that Tax Exemption may be required for each state where your product ships in order to be tax exempt. Product picked up at D&L's warehouse may be subject to State, City, County, Local or Special taxes. Some states do not have state sales tax. Finally, if you are shipping to a Freight Forwarder you will need to indicate that during order check out for appropriate taxing.

What Happens to my Order?

Each E-order is handled with care and attention by the D&L staff. When you place an order using D&L online, you will automatically receive a detailed copy of the order via email. The email does not include pricing as variables like glass sheet weights and sizes may change the total price of an order slightly. Your final invoice included with the shipment will reflect the exact price of each item in your order.

Depending on your check-out choices, the e-order will be confirmed by phone at the time you specify. Pricing information can also be provided by phone or email as a sales order during the order confirmation process at your request. There is plenty of room to add comments to your order if needed.

Other Options for Ordering

If you have questions about placing an order, a particular product or just prefer not to order online, do not hesitate to contact us. Call 800-525-0940 or FAX 303-442-3429, or email info@dlartglass.com

Miscellaneous

I am tax exempt - How do I send you my Certificate?

The best way to ensure you are not charged sales tax is to submit your Tax Exemption Certificate and other information to D&L via CertExpress. Click here to access D&L's convenient certificate capture service.

Note that Tax Exemption may be required for each state where your product ships in order to be tax exempt. Product picked up at D&L's warehouse may be subject to State, City, County, Local or Special taxes. Some states do not have state sales tax. Finally, if you are shipping to a Freight Forwarder you will need to indicate that during order check out for appropriate taxing.

Customer Information Changes

Login to the website and click on My Account then My Information. Updates to your account made on My Information page will be stored. Changes made during the order process are not permanently stored.

Employment

If you are interested in working with our great team please download this PDF application. Send the completed application form, along with your resume to us via email info@dlartglass.com or FAX it to 303-442-3429. All positions are in Denver, Colorado. Background check is required for employment. For a description of all current employment opportunities visit our employement page.

Still Need Help?

If you have questions about an order, a particular product, our company, or any of the information included here, do not hesitate to contact us. Call 800-525-0940 or FAX 303-442-3429, or email info@dlartglass.com

HAZARDOUS and ORMD MATERIALS & CHEMICALS

Products which are hazardous are indicated by [HZ]. Hazardous materials are restricted from many means of transportation. Hazardous materials require special packaging and carrier handling fees.

Products designated as Other Regulated Materials-D (ORMD) are indicated by a double plus (++). ORMD items are also regulated and may require special packaging or fees.

Material Safety Data Sheets (MSDS) available upon request. Click the MSDS sheets link at the bottom of any main page to view them online.