D&L Art Glass Supply SERVICE

D&L stocks thousands of products and the best new products are added on a continual basis. D&L employs an outstanding staff of knowledgeable and experienced people ready to assist you with every order. Quality service from people who care. It's our motto, it's our goal. Therefore, we have instituted these services with you in mind.

Valued Customer Services

D&L is pleased to offer services to assist our customers in good standing and their businesses including:

• Inventory services
• Glass sample matching or identification
• Back Order Service
• Special Order Service
• Export Services

NEW D&L CUSTOMER

Not yet a customer? Click on Wholesale Application at the top of any D&L web page to begin the application process.

INVENTORY SERVICES

D&L staff will be happy to match glass samples, recommend substitutions and assist you in choosing your glass. We also provide recommendations for new store inventory, expanding businesses, or product line re-evaluation.

D&L PRICING PROGRAMS

D&L offers various pricing programs, including a dealer pricing program. For consideration, please contact your account representative. D&L reserves the right to offer and revoke pricing programs on the basis of annual account sales.

PRICING

All prices subject to change without notice.

ORDER MINIMUMS

D&L's minimum order requirements are as follows:
UPS order: $75.00
Walk-in/Pick-up: No Minimum
Orders below the minimum are subject to a charge.

MERCHANDISE OUT OF STOCK

Back orders

D&L keeps a fantastically well-stocked inventory. Occasionally an item you wish to order may be out of stock due to popularity or manufacturer out-of-stock. D&L staff will be happy to suggest substitutions for any out of stock glass. For your convenience, glass, tools and supplies which are temporarily out of stock will be back ordered unless we receive other instructions from you. We will notify you when your back ordered item(s) have arrived, prior to shipping.

SPECIAL ORDERS

We understand that you may require something we are not stocking and we will be happy to help you acquire any item through a special order. A special order may also be placed for regular stock items at greater quantities than we standardly carry, larger glass sheets or bulk products. When you request special order glass, we will notify you of the expected date of availability based on information from the manufacturer. For a special order tool request, we will inform you of price and expected delivery. When you confirm a special order you are committed to the product and payment in full. Special order items cannot be canceled nor returned for any reason. A nonrefundable deposit up to 100 percent of the order may be required before we can place a special order. We encourage you to get a deposit from your customer(s) as well.

DROP SHIP ORDERS

While we discourage drop ship orders from D&L's door to your customer, we also recognize that the occasional need to do so will arise. A fee per drop ship will be charged. Drop ships are at D&L's discretion.

PROTECTING YOUR INFORMATION

When you do business with D&L, you can be assured that we will protect your customer information. We will not sell or share your information with other companies for marketing purposes. D&L values our relationship with you.

CUSTOMER SATISFACTION POLICY

Ordered It Wrong?

Returns are accepted within 15 days of purchase (excluding glass, special orders, books, patterns and discontinued items). If you need to return merchandise you must call your account representative first. You will be instructed to clearly mark the package for return. Returned items must include the D&L invoice, all accessories, the reason for return and the original packaging. You will be responsible for return freight and up to 25% restocking fees.

ALL GLASS SALES ARE FINAL. RETURNS WILL NOT BE PERMITTED FOR GLASS, SPECIAL ORDERS, BOOKS, PATTERNS OR DISCONTINUED ITEMS.

Items Shipped in Error...Call US NOW

If incorrect merchandise or quantities are received from D&L, please allow us to correct the problem. Call your account representative within 10 days of receipt. The D&L invoice is required. Failure to notify D&L will be considered evidence that D&L has satisfactorily performed its obligations.

Defective Merchandise

D&L honors all manufacturers' warranties. If you receive a defective item, call your account representative. Your D&L invoice is required. Your representative will tell you whether to return the item to D&L or directly to the manufacturer. Many manufacturers require items be returned directly to them. Upon verification of defect, you will receive a replacement, a repaired product or a credit.

D&L will honor only defective material that is backed by manufacturer's warranty and sold by D&L. D&L's sole obligation is limited to repair or replacement of the subject merchandise as provided herein. There shall be no express or implied warranty of merchantability or of fitness for a particular purchase. In no event shall D&L be liable for consequential or incidental damages. No claims for labor or damage will be allowed.

Damaged Merchandise

D&L Art Glass Supply ensures that all merchandise is in good condition when it leaves our warehouse. We are not responsible for any subsequent damage. If you receive damaged goods, you must accept shipment, note evidence of damage on your delivery receipt and file a damage claim with the freight carrier. D&L will provide information to assist you with your claim.

If you receive a damaged UPS/Fed Ex shipment retain all packaging and call your account representative. If you receive a damaged motor freight delivery, note evidence of damage on your delivery receipt. File a damage claim with the freight carrier. Do not alter the box or contents until the freight carrier has inspected them. Do not dispose of the box, crate or content until the freight carrier has inspected them.

If you refuse any shipment from D&L, you will be liable for the purchase price of the merchandise, storage charges, subsequent freight charges to and from D&L, as well as any additional charges.

SUPPLY SHIPMENTS

Supply orders are shipped via UPS and Fed Ex with additional fees assessed for the following:

• Insurance charge
• Zinc box
• Oversized Borosilicate box
• UPS glass box
• Frame box
• Additional handling charge
• Oversized box charge

Note: All hazardous materials require special packaging and carrier handling fees. Hazardous materials may be shipped via motor freight only. ORMD items are also regulated and may require special packaging and fees. D&L will pack your hazardous and ORMD items as required by federal regulations.

Expedited service is available via UPS or Fed Ex Next-Day Air, Second-Day Air, Three-Day Select for an additional freight charge. UPS and Fed Ex will only guarantee Next-Day delivery weather permitting.

When appropriate, D&L ships via the U.S. Postal Service. Packages are picked up by 9 a.m. If you need your U.S. Postal Service shipment to be delivered to the post office after our regular pickup, a charge of $15 or 10% of your order, whichever is greater, may be added.

GLASS PURCHASES

Glass Cutting

D&L will sell half-sheets of Spectrum glass only. We do not custom cut glass to specific sizes. Should you require glass to be specially cut for transportation reasons, cutting fees will apply. Because it is a special service, breakage will be charged to the customer.

Glass Shipping

Your glass is shipped on our "TEE-PEE" crating system. The glass is shipped in a custom crate banded to a skid, for maximum protection. Glass shipments from D&L incur a per crate charge. In addition a skid charge is added for motor freight orders. Sheets requiring special crating and/or large skids (such as oversized sheets) will be assessed higher fees. Depending on weight and freight forwarder, up to three crates may be attached to one skid. D&L does not ship motor freight orders C.O.D.

Glass via UPS

As a convenience to our customers, D&L offers glass shipments via UPS or Fed Ex in three box sizes. D&L's UPS Small box holds up to four pieces of 16" x 24" glass. D&L's UPS Large box holds up to nine pieces of 20" x 25" glass. D&L's SP24 Box holds up to six pieces of 24" x 24" glass. A fee will be applied to each box. Glass boxes cannot be reused; no refunds or credits will be issued. UPS and Fed Ex do NOT guarantee glass boxes. Customer assumes all responsibility for glass damages.

TERMS OF SALE

All sales are subject to the terms and conditions listed on D&L's invoice. Delivery shall be F.O.B. Denver, Colorado, except as otherwise specified on an invoice. Buyer assumes all risk of loss or damage in transit. D&L will use its best effort to make deliveries as scheduled, but delivery dates are approximate only. D&L shall not be liable to Buyer for any damages that Buyer may claim are caused by late delivery.

Credit Cards

MasterCard, VISA and Discover cards are accepted for payment only at the time of purchase. Paypal is not accepted.

Hold For Check

D&L will call with your invoice total. Send a check for the amount to our accounting department. Upon receipt of funds, your order will be released to ship.

Wire Transfer

For wire transfers, please call for D&L bank information.

Bad check warning

If your check is returned, you will be held liable for a service charge. If your check fails to clear your bank, you could be liable for 3 times the amount of your check, but not less than $100, plus interest and cost of collection, including reasonable attorney's fees.
Colorado Civil Code 13-21-109. If you learn that your check is to be returned, don't jeopardize your professional relationship, notify D&L's accounting department immediately.

Net Terms

Credit applications are available upon request. Terms are subject to credit check and meeting D&L's criteria. Signed original documents are required. Credit applications may take up to six weeks to process. D&L reserves the right to revoke net agreements at any time.

Finance charges of 2% per month will be added if full payment is not made within 30 days of invoice date. Net accounts may make payment with check, cash or wire transfer. Credit terms may be revoked for delinquent accounts.

Government agencies and educational institutions will be granted Net 30 terms with qualifying written purchase orders.

Orders Containing Spectrum Glass

Due to the factory closing, Spectrum Glass contained in an order requires prepayment. Effective May 2016

ADDITIONAL TERMS AND CONDITIONS

This site is offered "AS IS." While we do our best to provide accurate and timely information and images, there are no guarantees of the accuracy or completeness of the information provided on the site. If you see information you believe is in error, please contact us so that we may review it.

You use this site at your own risk and assume all responsibility for doing so. You are responsible for keeping your password and account information safe. We reserve the right to cancel your account and deny you access to our site if you violate the site Terms and Conditions. Occasionally, we may make changes to the Terms and Conditions. It is your responsibility to read the site Terms and Conditions from time to time. Your continued use of the site will indicate your agreement to the revised Terms and Conditions.