D&L Art Glass Supply SERVICE
D&L stocks thousands of products and the best new
products are added on a continual basis. D&L employs
an outstanding staff of knowledgeable and experienced
people ready to assist you with every order. Quality
service from people who care. It's our motto, it's our
goal. Therefore, we have instituted these services
with you in mind.
Valued Customer Services
D&L is pleased to offer services to assist our
customers in good standing and their businesses
- Inventory services
- Glass sample matching or identification
- Back Order Service
- Special Order Service
- Export Services
NEW D&L CUSTOMER
Not yet a customer? Click on Wholesale Application at
the top of any D&L web page to begin the application
D&L staff will be happy to match glass samples,
recommend substitutions and assist you in choosing
your glass. We also provide recommendations for new
store inventory, expanding businesses, or product line
D&L PRICING PROGRAMS
D&L offers various pricing programs, including a
dealer pricing program. For consideration, please
contact your account representative. D&L reserves
the right to offer and revoke pricing programs on the
basis of annual account sales.
All prices subject to change without
D&L's minimum order requirements are as follows:
UPS order: $75.00
Walk-in/Pick-up: No Minimum
Orders below the minimum are subject to a charge.
MERCHANDISE OUT OF STOCK
D&L keeps a fantastically well-stocked inventory.
Occasionally an item you wish to order may be out of
stock due to popularity or manufacturer out-of-stock.
D&L staff will be happy to suggest
substitutions for any out of stock glass. For your
convenience, glass, tools and supplies which are
temporarily out of stock will be back ordered unless
we receive other instructions from you. We will
notify you when your back ordered item(s) have
arrived, prior to shipping.
We understand that you may require
something we are not stocking and we will be happy to
help you acquire any item through a special order. A
special order may also be placed for regular stock
items at greater quantities than we standardly carry,
larger glass sheets or bulk products. When you request
special order glass, we will notify you of the
expected date of availability based on information
from the manufacturer. For a special order tool
request, we will inform you of price and expected
delivery. When you confirm a special order you are
committed to the product and payment in full. Special
order items cannot be canceled nor returned for any
reason. A nonrefundable deposit up to 100
percent of the order may be required before we can
place a special order. We encourage you to get a
deposit from your customer(s) as well.
DROP SHIP ORDERS
While we discourage drop ship orders from D&L's door
to your customer, we also recognize that the
occasional need to do so will arise. A fee per drop
ship will be charged. Drop ships are at D&L's
PROTECTING YOUR INFORMATION
When you do business with D&L, you can be assured that
we will protect your customer information. We will not
sell or share your information with other companies
for marketing purposes. D&L values our relationship
CUSTOMER SATISFACTION POLICY
Ordered It Wrong?
Returns are accepted within 15 days of purchase (excluding glass, special orders, books, patterns and discontinued items). If you need to return merchandise you must call your account representative first. You will be instructed to clearly mark the package for return. Returned items must include the D&L invoice, all accessories, the reason for return and the original packaging. You will be responsible for return freight and up to 25% restocking fees.
ALL GLASS SALES ARE FINAL. RETURNS WILL NOT BE
PERMITTED FOR GLASS, SPECIAL ORDERS, BOOKS, PATTERNS
OR DISCONTINUED ITEMS.
Items Shipped in Error...Call US NOW
If incorrect merchandise or quantities are received
from D&L, please allow us to correct the problem. Call
your account representative within 10 days of
receipt. The D&L invoice is required. Failure to
notify D&L will be considered evidence that D&L has
satisfactorily performed its obligations.
D&L honors all manufacturers' warranties. If you
receive a defective item, call your account
representative. Your D&L invoice is required. Your
representative will tell you whether to return the
item to D&L or directly to the manufacturer. Many
manufacturers require items be returned directly to
them. Upon verification of defect, you will receive a
replacement, a repaired product or a credit.
D&L will honor only defective material that is backed
by manufacturer's warranty and sold by D&L. D&L's sole
obligation is limited to repair or replacement of the
subject merchandise as provided herein. There shall
be no express or implied warranty of merchantability
or of fitness for a particular purchase. In no event
shall D&L be liable for consequential or incidental
damages. No claims for
labor or damage will be allowed.
D&L Art Glass Supply ensures that all
merchandise is in good condition when it leaves our
warehouse. We are not responsible for any subsequent
damage. If you receive damaged goods, you must accept
shipment, note evidence of damage on your delivery
receipt and file a damage claim with the freight
carrier. D&L will provide information to assist you
with your claim.
If you receive a damaged UPS/Fed Ex shipment retain all
packaging and call your account representative. If you receive
a damaged motor freight delivery, note evidence of
damage on your delivery receipt. File a damage claim
with the freight carrier. Do not alter the box or
contents until the freight carrier has inspected them. Do not dispose of the box, crate or content until the freight carrier has inspected them.
If you refuse any shipment from D&L, you will be
liable for the purchase price of the merchandise,
storage charges, subsequent freight charges to and
from D&L, as well as any additional charges.
Supply orders are shipped via UPS and Fed Ex with
additional fees assessed for the following:
- Insurance charge
- Zinc box
- Oversized Borosilicate box
- UPS glass box
- Frame box
- Additional handling charge
- Oversized box charge
Note: All hazardous materials require special
packaging and carrier handling fees. Hazardous
materials may be shipped via motor freight only. ORMD
items are also regulated and may require special
packaging and fees. D&L will pack your hazardous and
ORMD items as required by federal regulations.
Expedited service is available via UPS or Fed Ex Next-Day Air,
Second-Day Air, Three-Day Select for an additional
freight charge. UPS and Fed Ex will only guarantee Next-Day
delivery weather permitting.
When appropriate, D&L ships via the U.S. Postal Service. Packages are
picked up by 9 a.m. If you need your U.S. Postal
Service shipment to be delivered to the post office after our regular
pickup, a charge of $15 or 10% of your order, whichever is
greater, may be added.
D&L will sell half-sheets of Spectrum glass only. We
do not custom cut glass to specific sizes. Should you
require glass to be specially cut for transportation
reasons, cutting fees will apply. Because it is a
special service, breakage will be charged to the
Your glass is shipped on our "TEE-PEE" crating system.
The glass is shipped in a custom crate banded to a
skid, for maximum protection. Glass shipments from D&L
incur a per crate charge. In addition a skid charge is
added for motor freight orders. Sheets requiring
special crating and/or large skids (such as oversized
sheets) will be assessed higher fees. Depending on
weight and freight forwarder, up to three crates may
be attached to one skid. D&L does not ship motor freight
Glass via UPS
As a convenience to our customers, D&L offers glass
shipments via UPS or Fed Ex in three box sizes. D&L's UPS Small
box holds up to four pieces of 16" x 24" glass. D&L's
UPS Large box holds up to nine pieces of 20" x 25"
glass. D&L's SP24
Box holds up to six pieces of 24" x 24" glass. A fee will be applied to each box. Glass
boxes cannot be reused; no refunds or credits will be
issued. UPS and Fed Ex do NOT guarantee glass boxes. Customer
assumes all responsibility for glass damages.
TERMS OF SALE
All sales are subject to the terms and conditions
listed on D&L's invoice.
Delivery shall be F.O.B. Denver, Colorado, except as
otherwise specified on an invoice. Buyer assumes all
risk of loss or damage in transit. D&L will use its
best effort to make deliveries as scheduled, but
delivery dates are approximate only. D&L shall not be
liable to Buyer for any damages that Buyer may claim
are caused by late delivery.
MasterCard, VISA and Discover cards are accepted for payment only at
the time of purchase. Paypal is not accepted.
Hold For Check
D&L will call with your invoice total. Send a check
for the amount to our accounting department. Upon
receipt of funds, your order will be released to ship.
For wire transfers, please call for D&L bank
Bad check warning
If your check is returned, you will be held liable for
a service charge. If your check fails to clear your
bank, you could be liable for 3 times the amount of
your check, but not less than $100, plus interest and
cost of collection, including reasonable attorney's
Colorado Civil Code 13-21-109.
If you learn that your check is to be returned, don't
jeopardize your professional relationship, notify
D&L's accounting department immediately.
Credit applications are available upon request. Terms
are subject to credit check and meeting D&L's
criteria. Signed original documents are required.
Credit applications may take up to six weeks to
process. D&L reserves the right to revoke net
agreements at any time.
Finance charges of 2% per month will be added if full
payment is not made within 30 days of invoice date.
Net accounts may make payment with check, cash or wire
transfer. Credit terms may be revoked for delinquent
Government agencies and educational institutions
will be granted Net 30 terms with qualifying written
Orders Containing Spectrum Glass
Due to the factory closing, Spectrum Glass contained in an order requires prepayment. Effective May 2016
ADDITIONAL TERMS AND CONDITIONS
This site is offered "AS IS." While we do our best to provide accurate and timely information and images, there are no guarantees of the accuracy or completeness of the information provided on the site. If you see information you believe is in error, please contact us so that we may review it.
You use this site at your own risk and assume all responsibility for doing so. You are responsible for keeping your password and account information safe. We reserve the right to cancel your account and deny you access to our site if you violate the site Terms and Conditions. Occasionally, we may make changes to the Terms and Conditions. It is your responsibility to read the site Terms and Conditions from time to time. Your continued use of the site will indicate your agreement to the revised Terms and Conditions.